Your privacy matters to us. This Privacy Policy explains exactly what personal data dbl4d collects, why we collect it, how we use and protect it, and what rights you have as a member. Please read this document carefully alongside our Terms & Conditions.
These six principles guide how dbl4d handles your personal information. The full legal text follows in the clauses below.
Every data transmission between your browser and the dbl4d platform is protected by industry-standard 256-bit SSL encryption — the same security standard used by major Indonesian banks including BCA and Mandiri.
dbl4d does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate and improve the dbl4d service and to meet our legal obligations.
We collect only the data we genuinely need to provide you with a safe, regulated betting experience. Each data category has a defined purpose, and we do not use your data for any purpose beyond those listed in this policy without your explicit consent.
You have the right to access, correct, or request deletion of your personal data held by dbl4d, subject to legal retention requirements. Submit data requests to our support team at any time via live chat or email.
Identity documents submitted for KYC verification (such as your KTP or passport) are stored on encrypted servers with access strictly limited to authorized compliance personnel. Document files are never stored in plain text or shared with non-essential third parties.
dbl4d uses cookies and similar tracking technologies only for platform functionality, session management, fraud prevention, and analytics. We do not use third-party advertising cookies. Full details are provided in our Cookie section below.
In this Privacy Policy, the following terms carry the meanings set out below:
This Privacy Policy applies to all personal data collected and processed by dbl4d in connection with your use of the dbl4d platform at dbl4d.club, including all associated pages, mobile-optimized interfaces, customer support communications, and marketing communications (where you have opted in).
This policy applies to all registered dbl4d members, including players based in Jakarta, Surabaya, Bandung, Medan, Semarang, Makassar, Yogyakarta, Bali, Palembang, and elsewhere in Indonesia, as well as any other individuals who access the platform.
By registering an account or using the dbl4d platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the dbl4d platform.
dbl4d collects the following categories of personal data:
When you create a dbl4d account, we collect the information you provide during the registration process, including:
Before processing withdrawals, we collect identity verification documents as part of our KYC process:
We record all financial activity on your dbl4d account, including:
dbl4d maintains a full record of your activity on the platform, including:
When you access dbl4d, our systems automatically collect certain technical data:
When you contact dbl4d via live chat, email, or WhatsApp, we retain records of those communications — including the content of messages, the date and time of contact, and any resolution notes — for quality assurance and compliance purposes.
dbl4d collects your personal data through the following methods:
We use your personal data only for the purposes listed in the table below. Each category of data collected is mapped to a specific, legitimate purpose:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, device data |
| Age and identity verification (KYC) | Registration data, KYC verification data |
| Processing deposits and withdrawals | Financial transaction data, KYC verification data |
| Providing betting and gaming services | Betting & gaming activity data, registration data |
| Fraud prevention and account security | Technical & device data, financial transaction data, gaming activity data |
| Regulatory compliance and audit | All categories, as required by our operating license |
| Customer support and dispute resolution | Support communications, registration data, gaming activity data |
| Responsible gaming monitoring | Gaming activity data, deposit data, session data |
| Platform analytics and improvement | Technical & device data, gaming activity data (aggregated/anonymized) |
| Promotional communications (opt-in only) | Registration data (email, phone), gaming activity data |
dbl4d does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
dbl4d processes your personal data on the following legal bases:
dbl4d shares personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These providers include:
All third-party service providers are contractually prohibited from using your personal data for any purpose beyond the specific service they are providing to dbl4d.
dbl4d may disclose your personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or the requirements of our international operating license. We will, where permitted by law, notify you of such disclosure.
In the event of a merger, acquisition, or sale of all or substantially all of dbl4d's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply following the transaction.
dbl4d does not sell, rent, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes.
dbl4d retains your personal data for the periods set out below, after which data is securely deleted or irreversibly anonymized:
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration & account data | Duration of account + 5 years after closure | Licensing requirement, dispute resolution |
| KYC verification documents | Duration of account + 5 years after closure | AML compliance, regulatory audit |
| Financial transaction records | Duration of account + 7 years after closure | AML compliance, tax and financial audit |
| Betting & gaming activity logs | Duration of account + 3 years after closure | Dispute resolution, responsible gaming audit |
| Customer support communications | 3 years from date of communication | Quality assurance, dispute evidence |
| Technical & device data (logs) | 90 days | Fraud prevention, security incident response |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of lawful marketing basis |
Where legal obligations require longer retention periods, we will retain data for the duration required by the applicable law or regulatory requirement.
dbl4d implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure:
Despite these measures, no online platform can guarantee absolute security. If you believe your dbl4d account has been compromised, contact our support team immediately via live chat for urgent account security assistance.
dbl4d uses cookies and similar technologies on the dbl4d platform. The following table describes the types of cookies we use and their purpose:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Required for the platform to function. | No — disabling will break platform functionality |
| Functional | Remembering your preferences (language, odds format, game lobby layout) to improve your experience. | Yes — preferences will reset each visit |
| Analytics | Aggregated, anonymized data on how members use the platform — used to improve features and performance. | Yes — via browser settings |
| Fraud Prevention | Device fingerprinting and behavioral signals used to detect and prevent unauthorized account access and bonus abuse. | No — required for platform security |
dbl4d does not use third-party advertising cookies or behavioral retargeting technologies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary or fraud-prevention cookies may impair your ability to use the dbl4d platform.
As a dbl4d member, you have the following rights regarding your personal data:
To exercise any of these rights, contact our data protection team at [email protected] with the subject line "Data Rights Request." We will respond within 30 days. We may require identity verification before processing your request to protect against unauthorized data access.
The dbl4d platform is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under 21 years of age. Registration requires confirmation that you are 21 or older, and KYC verification validates your date of birth against your identity document.
If dbl4d discovers that personal data has been collected from an individual under 21 years of age, we will immediately close the account, return any real-money balance subject to compliance review, and securely delete all associated personal data. If you believe a minor has registered on the dbl4d platform, please report this to us at [email protected] immediately.
dbl4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will:
Your continued use of the dbl4d platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how dbl4d protects your data.
If you have questions, concerns, or complaints about how dbl4d handles your personal data, please reach out through the following channels:
dbl4d aims to acknowledge all privacy-related complaints within five (5) business days and to resolve them within thirty (30) days. All response times are stated in Western Indonesia Time (WIB, UTC+7). For complaints that cannot be resolved directly with dbl4d, you may escalate to the relevant regulatory authority under our operating license.
dbl4d is built on trust. Now that you know how we protect your information, log in and explore everything the platform has to offer — from sportsbook to live casino and slots.
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